Frequently Asked Question's (FAQ'S)
ORDERING
Q: How do I place an order?
- Ans: Browse our wide selection of products, from electronics and fashion to home goods and more. Once you’ve found what you want, add the items to your cart. Proceed to checkout, enter your shipping and billing information, and choose your preferred payment method. Review your order and confirm your purchase.
Q: What payment methods do you accept?
- Ans: We accept (EasyPaisa, JazzCash, SadaPay, NayaPay, BankTransfer) on WhatsApp Only.
 Cash on Delivery Available.
Q: Can I change or cancel my order?
- Ans: We do not accept order cancellations after the order has been delivered. Please review your order carefully before confirming your purchase
Q: Do you offer international shipping?
- Ans: Browse our wide selection of products, from electronics and fashion to home goods and more. Once you’ve found what you want, add the items to your cart. Proceed to checkout, enter your shipping and billing information, and choose your preferred payment method. Review your order and confirm your purchase.
SHIPPING
Q: How much does shipping cost?
- Ans: Shipping costs a flat rate of Rs. 250 for all orders within Pakistan and all Punjab Regions.
Q: How long does it take to receive my order?
Ans: Delivery usually takes 1-3 business days within Punjab and 3-7 business days for other areas. Could Exceed Upto 14-Days. For overseas products the minimum length is 30-days.
Q: Can I track my order?
- Ans: Yes, you will receive a tracking number via email or whatsapp once your order has shipped. You can use this number to track your order’sprogress on the shipping carrier’s website.
For overseas orders, you will be notified through whatsapp.
RETURN & REFUNDS
Q: What is your return policy?
- Ans: You can return items within 7 days of delivery if they are damaged or if you received the wrong product. Please note that we do not accept returns for items damaged after delivery.
Q: How do I initiate a return?
Ans: To initiate a return, please contact our customer support team within 7 days of receiving your order. You will need to provide your order number and reason for the return. We will then provide you with instructions on how to return the item.
Q: When will I receive my refund?
Ans: Refunds are typically processed within 3-5 business days of receiving your returned item. The refund will be credited to the original payment method.
Products
Q: Where can I find product information?
- Ans: Each product page on our website provides detailed descriptions, specifications, and images to help you make informed purchasing decisions.
Q: What if the product I received is damaged or defective?
Ans: If you receive a damaged or defective product, please contact our customer support team within 3 days of delivery. We will arrange for a replacement or refund.
Account
Q: How do I create an account?
- Ans: Click on the “Create Account” link at the top of our website. You will be asked to provide your email address and create a password. You can also create an account during the checkout process
Q: What are the benefits of creating an account?
Ans: Creating an account allows you to enjoy a faster checkout process, track your order history, save your shipping and billing information, and receive exclusive offers and promotions.
Security
Q: Is my personal information secure?
- Ans: Yes, we take your security seriously. We use industry-standard security measures, including encryption and secure servers, to protect your personal information during transmission and storage. See our Privacy Policy for more details.
Other
Q: How can I contact customer support?
- Ans: You can reach our customer support team by email at [your email address] or by phone at [your phone number]. You can also use the contact form on our website.